Payment and Billing

We accept Visa, Mastercard, and American Express. You can also mail your order with a check. Your credit card will not be billed until your order is ready to be shipped.

Credit Card Security

When you place an order online, you enter your payment information on a "secure" page that use SSL (Secure Socket Layer) Technology. This page will "encrypt" or code your information to shield it from theft. As an added layer of protection, we process all credit cards in house, not through an online service.

Shipping

Standard Shipping Charge: We charge a flat shipping and handling rate of $14.95 per order for delivery in the United States, which includes insurance and packaging. Additional shipping may apply to large orders and we will contact you in advance with a shipping quote.

Standard Delivery Time: Generally orders are shipped within (3) Business Days, excluding holidays. Standard shipping is FedEx Ground and delivery time is between 1-6 days depending on your location. Your order is shipped from zip code 90027 and you can get the estimated delivery time to your zip code at www.fedex.com.

Expedited Delivery: Overnight, 2 Day, or 3 day delivery is often available. Please e-mail or call ahead before placing order to ensure that we can meet your deadline. Charges vary.

International Shipping: We ship worldwide via FedEx or UPS. Shipping charges vary depending on your location. There is a minimum charge of $25 that will be added to your online invoice. Your final shipping charge will be adjusted to reflect actual shipping costs once we receive your order. If you want to know the shipping charges in advance, please contact us BEFORE placing your order at info@devonleighdesign.com or (888) 813-3866.

Sales Tax

All orders shipped to an address WITHIN California are subject to sales tax of 8.25%.

Tracking Your Order

You will receive two e-mails from us. The first email will arrive shortly after your order is placed to confirm that we received your order and it is being processed. We will contact you a second time when your order has shipped and it will include a tracking number for either FedEx or UPS. You can use this number to track the delivery of your package online: www.fedex.com or www.ups.com. If you do not receive these e-mails, it is possible that you entered an incorrect e-mail address, and you will need to call us directly to confirm your order at (888) 813-3866.

Returns Policy

Due to the rarity of our stones and the fact that every piece is made to order, we do not do refunds. We will exchange a piece or give you credit for a future online purchase if returned within 5 days from the day of receipt.

Repairs

We provide service for our jewelry when it is in need of repair from normal usage. Simply send the piece to us, we will inspect the piece and we will contact you with an estimated repair fee before proceeding. If you have concerns about the turnaround time, please call ahead before shipping to check our work load and discuss your needs.

Re-stringing for Length

If you would like to have your piece adjusted for length, we will be glad to restring it for you according to your size specifications. We charge a flat fee of $25 (plus tax and return shipping) unless we need to use more stones. If so, we will contact you with an estimate before proceeding. Please be specific in your length request and ship your piece to the address below. Repair time may vary. If you have concerns about the turnaround time, please call ahead before shipping to check our work load and discuss your needs.

Shipping to Us

For your protection, please ship only via UPS or Fedex to the following address. Be sure to insure your package and retain the tracking number. We cannot be responsible for packages shipped without tracking or insurance. No COD deliveries accepted. Return shipping costs will be added to your final bill. Be sure to include contact information, including a day and evening phone, an e-mail address, and a return shipping address. Returned items must be packed with sufficient padding to ensure safe delivery. Devon Leigh Design will not be responsible for items damaged in transit due to insufficient or inappropriate packaging. Ship to:

Devon Leigh
2214 Talmadge St
Los Angeles, CA 90027

Stone Availability

Due to the unique nature of the stones used, from time to time a particular stone featured on the site may not be available. In such case, you will be contacted before your credit card is charged. You will have the choice of selecting an alternate stone (Devon can suggest suitable alternatives), selecting another piece, or canceling your order.

All prices are subject to change without notice.

Privacy Policy

We will never share or sell your information with anyone for any reason. If you choose to join our mailing list, your e-mail address will be hidden from other viewers when an e-mail is sent out.